If it arises that a product needs to be returned for any reason, be it Dead on Arrival (DOA), Damaged in transit, incorrectly ordered / supplied by customer or Ao3 Independent Computer Search Pty Ltd, a Returns Authority (RA) form will be required to be processed prior to return being accepted. Notification within a three day period to Ao3 Independent Computer Search Pty Ltd in writing can be facilitated by downloading an RA Request form from the website on www.a03.com.au or contacting your designated Project Manager whom will provide all necessary details.
Once an RA Number has been generated, it will remain active for 30 days. If the client makes no contact during this time, the case will be retired automatically. However, once the RA has been generated, the customer has a period of five working days to return the authorized (RA) goods. If receipt of good’s occur, after this time Ao3 Independent Computer Search Pty Ltd have the right to reject the goods immediately or return them within an acceptable period of time in this instance 48 hours.
An acceptance of fault is determined when the RA number is generated and if the fault is deemed to be that of Ao3 Independent Computer Search Pty Ltd, we will guarantee a fast, efficient and hassle free experience of resolution. However, if it is deemed to be the client’s fault, Ao3 has the right to apply a re-stocking fee. The level of re-stocking fee will be offered on analysis of issue when it arises. A minimum of 10% will be applied. Ao3 Independent Computer Search Pty Ltd is under no obligation to issue a Returns Authority number for any unwanted, over-ordered or incorrectly ordered goods. We will look into all cases on their merits.
Receipt of authorized goods will only be accepted if the RA reference number is marked clearly in a manner that has not destroyed or damaged packaging. Ao3 Independent Computer Search Pty Ltd has the right to reject the goods immediately or return them within an acceptable period of time in this instance 48 hours.
Acceptance of returned authorized goods will occur upon Inspection. If the goods are not in their original packaging; if the original packaging is damaged in any way; if the accessories that were originally shipped are not received back at the same time and / or the unit has been damaged in transit on its journey back to us, Ao3 Independent Computer Search Pty Ltd have the right to reject the goods immediately or return them within an acceptable period of time in this instance 48 hours.
Turnaround of replacement of returned product is subject to stock issues. We strive to advance replace wherever possible so this means effectively a 24 hours response. However liaison at all times will occur with your designated Project Manager and they will be able to keep you updated.
Any goods that are being returned whilst in transit our the responsibility of the customer and Ao3 Independent Computer Search Pty Ltd will not be held liable. To avoid any discomfort, it is advised that any transportation arranged should have necessary insurance applied. Warranties can be made invalid if goods are damaged in this way. In this event goods will not be accepted for credit or warranty.
Unless the fault is deemed to be that of Ao3 Independent Computer Search Pty Ltd, all freight costs incurred during the return and replacement / credit are the responsibility of the client. Ao3 shall not be liable in any way.
Once thirty days from invoice date elapses, Ao3 Independent Computer Search Pty Ltd will not be held responsible or liable for any reason be it our, the couriers or the customers fault. Any notification outside of this time will result in an absolute refusal to accept any product back unless it be under a warranty governed by Ao3 Independent Computer Search Pty Ltd or to aid in a manufacturers warranty, however either way authorization must be sought and given. To avoid any discomfort, it is advised that all Ao3 deliveries to client’s are receipted comprehensively by matching product description and product number or invoice / dispatch docket to that which has been ordered on the official Purchase Order be it by email, fax or online.
We always strive to offer a fast, efficient and hassle free experience of resolution to any issues. If you are not satisfied in any way with the service that you have received, please email firstname.lastname@example.org and an independent customer service analyst will look into the issue on your behalf.